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Complaints and Grievences
  

 

 

 

 

COMPLAINTS AND GRIEVANCES

 

Contact

Dr. N. C. Debbarman

Additional Director CGHS Kolkata,

6, Esplanade East (Ground floor),

Kolkata-700069.

Phone no.: +9133 22103921(Through PA)

Fax no.: +9133 22485346

Email id: ad.ko@cghs.nic.in

 

Grievance Officer & CPIO (HQ)

Dr. P.C.Hazra

Phone no.: 033 22623242

Email id: cpio.ko@cghs.nic.in

 

NODAL OFFICER OF CGHS KOLKATA FOR HCOs

 

Dr. Dipankar Samajpati

Mobile No : 9433013538

E Mail : drdipankarsamajpati@gmail.com

 

 

Nodal Officer for Helpline & CPGRAM

Dr. R Maduli

Office of the Additional Director

6, Esplanade East (Ground floor),

Kolkata-700069.

Phone: 033 2511 9442

Mobile No: 09433325297

Email id: drrdmaduli@yahoo.co.in

 

Welfare Officer of CGHS Kolkata

 

Dr. Sukhendu Esh Choudhury,

Sr. CMO(SAG

Mobile Number: 9674003887

 

Website Related Queries & MIS

 

Dr  D Mukherjee

Mr.debabrata_mukherjee@rediffmail.com

 

 

Transparency Officer of CGHS Kolkata

Dr. R Maduli

Phone no.: +9133 2511 9442

Mobile No: 09433325297

 

 

 


 

 

Grievance Redressal / Advisory Committee

The grievance Redressal or Advisory committee has been set up in the Wellness Centers.

The functioning of the Committee is as follows:

 

Members

Status

CMO Incharge 

Chairman

Area Welfare Officer 

Member

Representative of Resident Welfare Association

2 Members

Representative of Pensioner Association

2 Members

 

 

The Committee meets every 2nd Saturday of the month and looks into the following matters.

1.

Opens the complaint box/register and study the grievances/suggestions in the box /register.

2.

If need arises call the complainant in the next meeting to sort out the grievances of the beneficiary.

3.

The committee will suggest ways and means to improve the functioning of the dispensary within the available resources.

4.

To liaise with the different agencies involved in the supportive services for the maintenance of the CGHS Wellness Centers.