Right To Information
Services

Eligibility

Functioning

List of CGHS Wellness Centres

Recog. Hospitals & Diagnostic Centres

Bills & Medical Reimbursement Claim

Complaints & Grievances

FAQ

 




Complaints and Grievences
  

 

 

 

 

COMPLAINTS AND GRIEVANCES

 

Contact

Dr. A.K. Sikdar

Additional Director CGHS Kolkata,

6, Esplanade East (Ground floor),

Kolkata-700069.

Phone no.: +9133 22103921(Through PA)

Fax no.: +9133 22485346

Email id: ad.ko@cghs.nic.in

 

Grievance Officer & CPIO (HQ)

Dr. P.C.Hazra

Phone no.: 033 22623242

Email id: cpio.ko@cghs.nic.in

 

NODAL OFFICER OF CGHS KOLKATA FOR HCOs

 

Dr. Dipankar Samajpati

Mobile No : 9433013538

E Mail : drdipankarsamajpati@gmail.com

 

 

Nodal Officer for Helpline, MIS, & CPGRAM

Dr. R Maduli

Office of the Additional Director

6, Esplanade East (Ground floor),

Kolkata-700069.

Phone: 033 2242 7337

Mobile No: 09433325297

Email id: drrdmaduli@yahoo.co.in

 

Website Related Queries

 

 

 

 

Dr  D Mukherjee

Mr.debabrata_mukherjee@rediffmail.com

 

Transparency Officer of CGHS Kolkata

 

Dr. P.C. Hazra

Phone no.: +9133 22623242


 

 

Grievance Redressal / Advisory Committee

The grievance Redressal or Advisory committee has been set up in the Wellness Centers.

The functioning of the Committee is as follows:

 

Members

Status

CMO Incharge 

Chairman

Area Welfare Officer 

Member

Representative of Resident Welfare Association

2 Members

Representative of Pensioner Association

2 Members

 

 

The Committee meets every 2nd Saturday of the month and looks into the following matters.

1.

Opens the complaint box/register and study the grievances/suggestions in the box /register.

2.

If need arises call the complainant in the next meeting to sort out the grievances of the beneficiary.

3.

The committee will suggest ways and means to improve the functioning of the dispensary within the available resources.

4.

To liaise with the different agencies involved in the supportive services for the maintenance of the CGHS Wellness Centers.